Assessment & Planning through Design and Implementation of Service Desk & Incident Management System

Whether you want to implement a new customer support and service desk system to manage activity and incidents, or whether you want to achieve business process improvement in the customer support area and create a better customer experience, CubeStone Professional Services and Training is your answer towards having optimized Service Desk Management.  Our team of certified consultants offers superior services in assessment, planning, and implementation of Service Desk Management to small, medium and large enterprises.

CubeStone Professional Services is highly cost effective in implementation, training and consulting. With our SOA and unique customer centric implementation methodology, we believe in building a long-term partnership to help you reach your key business objectives today and in the future in as little as a few weeks.

The steps in CubeStone’s approach include:

• Assessment: Our Team will determine your company’s requirements based on your organization’s business needs, staffing, business systems and customer needs.  We want to help you build a solution that can help leapfrog your customer response while integrating seamlessly with existing systems. 

• Planning and Design: In this phase, we design the configuration and integration of RESOLVERANGER® to have the fastest and most efficient Service Desk & Incident Management System available.  Depending on the needs of your company, CubeStone could conduct a pilot project with a selective group to collect your user feedback and experiences.

• Implementation: This phase involves the implementation and rolling out of the RESOLVERANGER® system.  Whether the roll-out is phased or not depends entirely on your business and systems environment.  The integration of RESOLVERANGER® with your existing systems infrastructure will be tested and monitored to ensure data accuracy and response requirements.  Our team’s goal is to achieve business process efficiency while providing a great user and customer experience.

• Training: CubeStone’s Professional Services believe in providing the required training and follow-up support to your team.  We make sure that your team is able to maintain RESOLVERANGER®. CubeStone adopts a “Train the Trainer Methodology” reducing cost and shortening implementation time.